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Practical advice on goals, metrics, and data

What is a KPI dashboard? | No-nonsense guide with examples
Tips and tools

What is a KPI dashboard? | No-nonsense guide with examples

A KPI dashboard is a visual display of metrics and other information that helps you monitor your business performance at a glance....

  • by Dale Pearson
How live data and a people-first approach help achieve 100% CSAT
Case Studies

How live data and a people-first approach help achieve 100% CSAT

Using live data dashboards gives Patricia Limb's contact center team at Selective Marketplace the transparency and autonomy they need to handle workload and maintain high quality service....

  • by Sam Gane
An Easier HubSpot Reporting Alternative
Tips and tools

An Easier HubSpot Reporting Alternative

We explore alternative ways of reporting on HubSpot. Especially if you need sales reports that include metrics from other data sources....

  • by Dale Pearson
5 reasons why wallboards are essential in our contact center
Case Studies

5 reasons why wallboards are essential in our contact center

Thorsten Hinterkeuser, Head of Customer Services at rahm GmbH tells us why wallboards are so important for his contact center and how they’ve positively impacted the whole team’s performance....

  • by Sam Gane

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Latest Articles

Boosting SDR productivity with dashboards at Pearl

Boosting SDR productivity with dashboards at Pearl

  • by Sam Gane
How AI is Transforming Customer Service: Key Insights from our webinar with Intercom

How AI is Transforming Customer Service: Key Insights from our webinar with Intercom

  • by Guest Author
How live data and a people-first approach help achieve 100% CSAT

How live data and a people-first approach help achieve 100% CSAT

  • by Sam Gane
5 data-driven strategies for maximizing agent productivity in Zendesk

5 data-driven strategies for maximizing agent productivity in Zendesk

  • by Guest Author
An Easier HubSpot Reporting Alternative

An Easier HubSpot Reporting Alternative

  • by Dale Pearson
How to show multiple data sources on the same sales dashboard

How to show multiple data sources on the same sales dashboard

  • by Hannah Butcher
Is my HubSpot report up to date?

Is my HubSpot report up to date?

  • by Hannah Butcher
Guide to reporting on your HubSpot sales pipeline

Guide to reporting on your HubSpot sales pipeline

  • by Hannah Butcher
9 important HubSpot sales metrics to track

9 important HubSpot sales metrics to track

  • by Hannah Butcher
How to build a HubSpot KPI dashboard

How to build a HubSpot KPI dashboard

  • by Hannah Butcher
7 HubSpot reporting tips every sales manager should know

7 HubSpot reporting tips every sales manager should know

  • by Hannah Butcher
Setting up your HubSpot pipeline for better reporting

Setting up your HubSpot pipeline for better reporting

  • by Hannah Butcher
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