Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

How to create daily performance snapshots for Zendesk

How to create daily performance snapshots for Zendesk

  • by Nick Smith
How to track Zendesk Service Level Agreement (SLA) metrics

How to track Zendesk Service Level Agreement (SLA) metrics

  • by Dale Pearson
How To Connect Zendesk To Power BI: Step-by-Step Guide

How To Connect Zendesk To Power BI: Step-by-Step Guide

  • by Team Geckoboard
Best Zendesk Training Resources in 2023

Best Zendesk Training Resources in 2023

  • by Team Geckoboard
How to use Zendesk triggers to improve your reporting

How to use Zendesk triggers to improve your reporting

  • by Luis Hernandez
An easier way to build Zendesk custom reports

An easier way to build Zendesk custom reports

  • by Dale Pearson
How to view real-time Zendesk reports on mobile

How to view real-time Zendesk reports on mobile

  • by Dale Pearson
How to measure and improve call center productivity

How to measure and improve call center productivity

  • by Team Geckoboard
Complete Guide to Zendesk Pricing

Complete Guide to Zendesk Pricing

  • by Team Geckoboard
How to auto refresh Zendesk reports

How to auto refresh Zendesk reports

  • by Dale Pearson
4 ways to simplify your Zendesk reporting

4 ways to simplify your Zendesk reporting

  • by Dale Pearson
How Sycous reduced ‘Dropped Calls’ by 97% with Geckoboard

How Sycous reduced ‘Dropped Calls’ by 97% with Geckoboard

  • by Sam Gane

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