Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

How to build a customer support team from scratch (tips from 8 support pros)

How to build a customer support team from scratch (tips from 8 support pros)

  • by Team Geckoboard
How to figure out if your CSAT benchmark is realistic (checklist included)

How to figure out if your CSAT benchmark is realistic (checklist included)

  • by Sam Gane
24/7 Support: Benefits and Tips for Providing Round-the-clock Support

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

  • by Team Geckoboard
4 ways to improve recognition for your customer service team

4 ways to improve recognition for your customer service team

  • by Team Geckoboard
The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

  • by Sam Gane
18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

  • by Team Geckoboard
6 Underrated customer service metrics to elevate your customer relationships

6 Underrated customer service metrics to elevate your customer relationships

  • by Team Geckoboard
Customer Service Dashboard Inspiration: 5 Examples

Customer Service Dashboard Inspiration: 5 Examples

  • by Nick Smith
How to choose customer support KPIs that define what success looks like

How to choose customer support KPIs that define what success looks like

  • by Team Geckoboard
Customer Support Survey 2021

Customer Support Survey 2021

  • by Sam Gane
The hidden intricacies of CSAT

The hidden intricacies of CSAT

  • by Luis Hernandez
Top 5 customer support metrics to help you improve customer relationships

Top 5 customer support metrics to help you improve customer relationships

  • by Team Geckoboard

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