Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

How to choose customer support KPIs that define what success looks like

How to choose customer support KPIs that define what success looks like

  • by Team Geckoboard
Customer Support Survey 2021

Customer Support Survey 2021

  • by Sam Gane
The hidden intricacies of CSAT

The hidden intricacies of CSAT

  • by Luis Hernandez
Top 5 customer support metrics to help you improve customer relationships

Top 5 customer support metrics to help you improve customer relationships

  • by Team Geckoboard
How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

  • by Sam Gane
How Capture One's Support Team use Geckoboard to provide great service and track launches

How Capture One's Support Team use Geckoboard to provide great service and track launches

  • by Sam Gane
UNSTUCK: The Inspiration Playbook for Customer Service Teams

UNSTUCK: The Inspiration Playbook for Customer Service Teams

  • by Team Geckoboard
From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

  • by Sam Gane
How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

  • by Sam Gane
How Geckoboard dashboards help India’s largest online furniture rental company deliver incredible customer service

How Geckoboard dashboards help India’s largest online furniture rental company deliver incredible customer service

  • by Sam Gane
Zendesk certifies Geckoboard as Suite Ready - get three months of Geckoboard free

Zendesk certifies Geckoboard as Suite Ready - get three months of Geckoboard free

  • by Nick Smith

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

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