Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

How the Staffbase Customer Care team consistently exceeds their CSAT goal (>97%)

  • by Sam Gane
How Capture One's Support Team use Geckoboard to provide great service and track launches

How Capture One's Support Team use Geckoboard to provide great service and track launches

  • by Sam Gane
UNSTUCK: The Inspiration Playbook for Customer Service Teams

UNSTUCK: The Inspiration Playbook for Customer Service Teams

  • by Team Geckoboard
From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

From consultant to Dir. of Customer Care at Maisonette: How Geckoboard helps Logan Grooms supercharge support teams

  • by Sam Gane
How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

How simplicity and focus has helped COBB Tuning maintain a CSAT score of 95% with 10,000 tickets per month

  • by Sam Gane
How Geckoboard dashboards help India’s largest online furniture rental company deliver incredible customer service

How Geckoboard dashboards help India’s largest online furniture rental company deliver incredible customer service

  • by Sam Gane
Zendesk certifies Geckoboard as Suite Ready - get three months of Geckoboard free

Zendesk certifies Geckoboard as Suite Ready - get three months of Geckoboard free

  • by Nick Smith

Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo

This is the fourth part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX

This is the first part in our new mini-series of stories from unsung heroes on the front lines...

  • by Adele Simor
Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up

Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up

  • by Adele Simor

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