Blog

Customer Support

From case studies and industry expert interviews to discussions around metrics, here you'll find a wealth of resources for Customer Support teams.

Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone

This is the third part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co

This is the second part in our mini-series of stories from unsung heroes on the front lines of...

  • by Adele Simor

Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX

This is the first part in our new mini-series of stories from unsung heroes on the front lines...

  • by Adele Simor
Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up

Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up

  • by Adele Simor

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