Recent posts

Building a customer service framework: top tips from Tortuga, Lob and more

Building a customer service framework: top tips from Tortuga, Lob and more

by Team Geckoboard

How to create a consistent customer experience with your customer service strategy

How to create a consistent customer experience with your customer service strategy

by Team Geckoboard

How to build a customer support team from scratch (tips from 8 support pros)

How to build a customer support team from scratch (tips from 8 support pros)

by Team Geckoboard

How to figure out if your CSAT benchmark is realistic (checklist included)

How to figure out if your CSAT benchmark is realistic (checklist included)

by Sam Gane

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

24/7 Support: Benefits and Tips for Providing Round-the-clock Support

by Team Geckoboard

4 ways to improve recognition for your customer service team

4 ways to improve recognition for your customer service team

by Team Geckoboard

The Customer Support Experience Report 2021

The Customer Support Experience Report 2021

by Sam Gane

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

by Team Geckoboard

6 Underrated customer service metrics to elevate your customer relationships

6 Underrated customer service metrics to elevate your customer relationships

by Team Geckoboard

Leading vs lagging indicators: what are they, and why do they matter for your business?

Leading vs lagging indicators: what are they, and why do they matter for your business?

by Team Geckoboard

Customer Service Dashboard Inspiration: 5 Examples

Customer Service Dashboard Inspiration: 5 Examples

by Nick Smith

How to choose customer support KPIs that define what success looks like

How to choose customer support KPIs that define what success looks like

by Team Geckoboard

Share your goals, metrics, and data on a live dashboard

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