Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo This is the fourth part in our mini-series of stories from unsung heroes on the front lines of... by Adele Simor 22 June 2018
Customer Support Heroes: How Director of Customer Support Jodi Miller brought together the distributed support teams at PayByPhone This is the third part in our mini-series of stories from unsung heroes on the front lines of... by Adele Simor 8 June 2018
Customer Support Heroes: How Head of Customer Services Johann Loibl efficiently scaled customer support at Zip Co This is the second part in our mini-series of stories from unsung heroes on the front lines of... by Adele Simor 4 June 2018
Zendesk & Geckoboard: Some Suite Improvements At Geckoboard we’re big fans of removing complexity where it’s not needed, so we were particularly... by Nick Smith 23 May 2018
Customer Support Heroes: The happiness-centered CS department with a human touch at DataBank IMX This is the first part in our new mini-series of stories from unsung heroes on the front lines... by Adele Simor 21 May 2018
Customer Story: How Avail focused on KPIs and went from scrappy startup to scale-up by Adele Simor 14 March 2018
New: Faster, smarter, happier customer support with Zendesk Chat & Geckoboard Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer... by Nick Smith 7 March 2018
New Freshdesk integration - deliver better, faster service with Geckoboard and Freshdesk Today we’re excited to announce a brand new integration with Freshdesk that makes it easier than ever... by Nick Smith 6 February 2018
New Zendesk Talk integration: Provide more efficient phone support with a live TV dashboard Hot on the heels of our recent Zendesk Support integration launch we’re thrilled to announce a brand... by Nick Smith 25 October 2017
New Zendesk integration - Build the perfect TV dashboard to improve key support metrics If you’re using Zendesk for customer support then you’re in luck! Today we’re launching a... by Nick Smith 20 September 2017
Quick Data Lessons: Data Dredging At Geckoboard, we’re on a mission to help people use data more simply and effectively. We’ve... by Adele Simor 7 September 2017
