Improve performance in your contact center with real time Aircall dashboards
Trusted by 1,000s of customer service teams
It’s a great incentive for our teams — we use it throughout the day to motivate agents with competitions around top call answerer or top ticket solver.
We started to see the effort metrics go up and with this, we’ve also seen outputs increase too. More than anything, we’ve seen excitement.
Data drives performance, when it’s shared the right way
Geckoboard gives your team instant visibility into live Aircall data. No reports, no stale numbers — just real-time insights that fuel performance.
Our dashboards give the team a level of transparency that they don’t have within Aircall. Not only that, they create transparency throughout the whole business.
Putting numbers in front of the team has really increased awareness. They care — they don’t want to be in the red! It really pushes them forward to lift each other up and push themselves.
Bring key metrics together into one focused view
Connect Aircall to Geckoboard and instantly visualize live data from your Aircall account. Access dozens of metrics from across all your phone numbers, dial them in with powerful filters, and build up your own custom dashboard in minutes.
See data from 90+ sources alongside Aircall data
Connect CRMs, ticketing software, databases, and other tools to see all your important data in one place.
Focus attention on the metrics that matter
Create dashboards that focus on every aspect of your contact center’s operation — from company-wide targets to individual agent performance.
We believe we should have no missed calls. There is never an excuse for a customer not getting through.
Turn data into action
Geckoboard’s dashboards are clear, engaging, and built for impact, making it easy for support agents and reps to understand key metrics — and respond in real time.
Share Aircall data with your team
Make it easy for teams and stakeholders to access up-to-date Aircall data, wherever they’re working from. No Aircall upgrades required.
Access on mobile
Stay in sync on the move with mobile-friendly dashboards.
Access on mobile
Stay in sync on the move with mobile-friendly dashboards.
Expert help, whenever you need it
With years of experience, we’re here to help you get the most from real-time data.
The Geckoboard support team has been outstanding, even implementing a missing metric for us in record time. Exceptional service.
Every conversation I’ve had has been top-notch. Best dashboard tool for Zendesk by far!
The Geckoboard team is incredibly supportive, helpful, and professional. They always provide real support to the end user.
Geckoboard team are also fantastic. On hand and quick to reply if any issues. Can’t recommend more!
Geckoboard vs Aircall’s custom dashboards
Aircall’s dashboards are there for deep analysis. Geckoboard is built for team-wide visibility.
Built for managers to analyze and create reports
Purpose-built for teams to monitor real-time data
Takes time to master
Easy and intuitive
Visualizes Aircall data only
See data from 90+ sources alongside Aircall data
Access on desktop
View on desktop, TV, mobile, Microsoft Teams, Slack, and more
Refreshes instantly
Refreshes instantly
Geckoboard connects directly to Aircall, allowing you to pull live data directly from your Aircall account. Popular metrics that Geckoboard’s Aircall integration supports include:
Inbound Calls
- Total inbound calls
- Average talk time
- Average wait time
- Missed call reasons
- Missed calls
- Missed call %
- Answered calls
- Answered call %
- Waiting time
- Inbound talk time
Outbound Calls
- Total outbound calls
- Outbound talk time
- Connected rate
All Calls (Combined)
- Total calls
- Talk time
- Call duration
- Active calls
- Longest active call
- Call list
Queue Metrics
- Calls waiting
- Longest wait time
User / Team Performance
- Top call answerers
- Talk time by user
- User list
- Total users
- Available users
- Unavailable users
- Offline users
- Users in a call
- Users after a call
- User availabilities
Most metrics can also be filtered by the following dimensions to give even more precision — number, tag, team, user, call direction and missed call reason. The best way to check if a specific Aircall metric is supported by our integration though is to try it for yourself. Alternatively, ask our friendly support team.
Fine-tune every widget using the filters below.
Time-Based Filters
- Answered at
- Started at
- Ended at
- Hour of call
Call Outcome / Type
- Call answered
- Call missed
- Missed call reason
- Direction (inbound vs outbound)
- Number (caller number contact)
Tag-Based
- Tag (any Aircall call tag)
User-Based
- User
- Team
- User teams
Duration Filters (Require a Pro plan)
- Complete duration
- Talk time
- Waiting time
Geckoboard is ideal for creating a shareable, real-time view of metrics that you, your team or stakeholders should be regularly monitoring. This can include data from several Aircall numbers and other sources too.
Examples might include dashboards for monitoring live call activity alongside user availability, high level metrics your call centre is looking ot improve (eg lowering wait times), or more specific dashboards focused around metrics related to a specific team or even specific users. For inspiration, check out our Aircall dashboard examples.
Aircall queue widgets update within a second or two of a call being made, or a user’s status updating. See this help article for refresh rates of all our other data sources.
Absolutely, and you can add metrics from across different Aircall accounts to the same dashboard too.
Geckoboard is designed to be easy for anyone to use without any training or complicated setup. To help along the way, we’ve put together useful articles answering common questions, and for anything else, our friendly and knowledgeable team is on hand 24/5 to help you succeed with your dashboards, whatever time zone you’re in. Pro and Enterprise plans offer even snappier support, with priority support and dedicated support reps available.
You can try Geckoboard completely free for 14 days by signing up for a free trial — no payment details required. Plans then start from $119/month, with options for more dashboards, users and TVs on your account. View our pricing here.
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