Aircall integration
Boost team performance in your contact center
Broadcast Aircall data in real time so customer-facing teams can react faster, stay motivated and hit their targets.
Trusted by 1000s of data-driven customer service teams
Data drives performance, when it’s shared the right way
Geckoboard gives your whole team instant access to KPIs and live queue data from Aircall, so everyone can perform at their best. No reports to dig through, no stale numbers, just real-time insights.
Our dashboards give the team a level of transparency that they don’t have within Aircall. Not only that, they create transparency throughout the whole business.
Putting numbers in front of the team has really increased awareness. They care — they don’t want to be in the red! It really pushes them forward to lift each other up and push themselves.
Bring key metrics together into one focused view
Track Aircall metrics in real time — across every phone number and even different Aircall accounts. Geckoboard’s Aircall integration lets you build a custom dashboard with the exact metrics you need, with powerful filters to track even the most specific data.
See data from 90+ sources alongside Aircall data
Connect CRMs, phone systems, ticketing software, databases, and other tools to bring in live data from across your business.
Aircall dashboard examples
Create dashboards tailored to your team’s needs. See what’s possible.
Turn data into action
Geckoboard’s dashboards are clear, engaging, and built for impact, making it easy for support agents and reps to understand key metrics — and respond in real time.
It’s a great incentive for our teams — we use it throughout the day to motivate agents with competitions around top call answerer or top ticket solver.
We started to see the effort metrics go up and with this, we’ve also seen outputs increase too. More than anything, we’ve seen excitement.
Make KPIs impossible to miss
Give your service and sales teams instant access to real-time data, no matter where they’re working or what devices they use—so everyone stays aligned and informed throughout the day.
Expert help, whenever you need it
With years of experience, we’re here to help you get the most from real-time data.
The Geckoboard support team has been outstanding, even implementing a missing metric for us in record time. Exceptional service.
Every conversation I’ve had has been top-notch. Best dashboard tool for Zendesk by far!
The Geckoboard team is incredibly supportive, helpful, and professional. They always provide real support to the end user.
Geckoboard team are also fantastic. On hand and quick to reply if any issues. Can’t recommend more!
Geckoboard vs Aircall’s custom dashboards
Aircall’s dashboards are there for deep analysis. Geckoboard is built for team-wide visibility.
Built for managers to analyze and create reports
Purpose-built for teams to monitor real-time data
Takes time to master
Easy and intuitive
Visualizes Aircall data only
Combine data from 90+ sources with Aircall data
Access on desktop
View on desktop, TV, mobile, Slack, and more
Refreshes instantly
Refreshes instantly
Geckoboard connects directly to Aircall, allowing you to pull live data directly from your Aircall account. Popular metrics that are supported include calls waiting, call volume over time, missed calls, answered calls, call duration, available users and more.
Most metrics can also be filtered by the following dimensions to give even more precision — number, tag, team, user, call direction and missed call reason. The best way to check if a specific Aircall metric is supported by our integration though is to try it for yourself. Alternatively, ask our friendly support team.
Geckoboard is ideal for creating a shareable, real-time view of metrics that you, your team or stakeholders should be regularly monitoring. This can include data from several Aircall numbers and other sources too.
Examples might include dashboards for monitoring live call activity alongside user availability, high level metrics your call centre is looking ot improve (eg lowering wait times), or more specific dashboards focused around metrics related to a specific team or even specific users. For inspiration, check out our Aircall dashboard examples.
Aircall queue widgets update within a second or two of a call being made, or a user’s status updating. See this help article for refresh rates of all our other data sources.
Absolutely, and you can add metrics from across different Aircall accounts to the same dashboard too.
Geckoboard is designed to be easy for anyone to use without any training or complicated setup. To help along the way, we’ve put together useful articles answering common questions, and for anything else, our friendly and knowledgeable team is on hand 24/5 to help you succeed with your dashboards, whatever time zone you’re in. Pro and Enterprise plans offer even snappier support, with priority support and dedicated support reps available.
You can try Geckoboard completely free for 14 days by signing up for a free trial — no payment details required. Plans then start from $60/month, with options for more dashboards, users and TVs on your account. View our pricing here.
Ready to get started?
