Monitor Zendesk metrics in real time with Geckoboard
Build customizable dashboards from only $87 per month.
Updates in real time
Monitor multiple channels, speed up response times and improve decision-making throughout the day
Easy to understand
Make important KPIs easy to access and understand to help teams perform at their best
Celebrate team wins
Encourage agents and spark some friendly competition with live leaderboards
Now I can find out what’s happening right from our dashboard
“I used to spend a lot of time pulling data from Zendesk Explore to find answers. Now I can find out what’s happening right from our Geckoboard dashboard.”
Build custom dashboards in under 15 minutes
Geckoboard integrates directly with Zendesk, to make visualizing live data from Support, Chat, Talk and Sell a breeze.
Pull metrics directly from your Zendesk account
Quickly add metrics like live ticket volume, CSAT, first response time and breached SLAs
Fine-tune to show exactly the metric you need
Filter metrics by channel, priority, tag, SLA policy, assignee and more
Present data in a way your team will understand
Make important data easy to understand, with straightforward visualizations
Everyone started craving more
“When we started giving agents a little bit more visibility on the bigger picture, everyone started craving more.”
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Display KPIs on TVs & big screens
Easily monitor live Zendesk KPIs on TVs and large screens around your workspace. We’ve made it easy with simple, affordable hardware. Learn more.
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Quickly investigate changes in your data
Something caught your eye? Explore different dimensions to your data, see the tickets involved, and click through to them in Zendesk.
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Access on the go
Access mobile-friendly versions of your Zendesk dashboards using a smartphone or tablet. Learn more.
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Get alerted in Slack when metrics change
Connect Slack to Geckoboard to receive notifications immediately when something needs attention - from spikes in ticket or call volume, to hitting a CSAT target you’ve been working towards. Learn more.
Need a faster Zendesk dashboard?
90+ data sources
Geckoboard connects to over 90+ popular business tools, including spreadsheets. If you don’t see the data source you need, then get in touch. It’s often possible to connect your data via Zapier or our custom API.
Dashboard examples from companies like yours
FAQ
What Zendesk metrics can I track?
Geckoboard allows you to connect to Zendesk Support, Zendesk Chat, Zendesk Talk and Zendesk Sell through seperate integrations. If you’re using Zendesk Messaging or omnichannel routing, you can use Geckoboard’s standalone Zendesk Agent Status integration to monitor agent availability and workload across channels in real-time. Popular metrics that are supported include first reply time, full resolution time, ticket volume, unsolved tickets, unassigned tickets, top ticket solvers, CSAT, CSAT comment feed, SLA achievement rate, SLA breached tickets, tickets nearing SLA breach, chat volume, missed chats, chats by tag, chats in queue, average wait time, chats currently being served, current agent status, call volume, average time to answer, wrap up time, revenue, pipeline, sales leaderboards and more. Most metrics can also be filtered by the following dimensions to give even more precision - assignee, brand, channel, group, priority, status, tag or custom field. The best way to check if a specific metric is supported by our integration though is to try it for yourself. Alternatively, ask our friendly support team.
What sort of dashboards can I create?
Geckoboard is ideal for creating an up-to-date view of metrics you, your team or stakeholders should be regularly monitoring, which can include data from several sources. Examples might include dashboards for monitoring high level metrics from across your whole support operation, or more specific dashboards focused around metrics related to a specific number or even specific agents. For inspiration, check out our dashboard examples.
How real-time is Geckoboard’s Zendesk integration?
Zendesk Support widgets update every 10 minutes, Zendesk Chat every 1 minute, Zendesk Talk every 30 seconds and Zendesk Sell every 25 minutes for Call mentrics, and 30 minutes for Deal metrics. Zendesk Agent Status widgets update every 30 seconds. See this help article for refresh rates of all our other data sources.
Can I connect multiple Zendesk accounts?
Absolutely, and you can add metrics from different Zendesk accounts to the same dashboard too.
What sort of support does Geckoboard offer?
Geckoboard is designed to be easy for anyone to use without any training or complicated setup. To help along the way, we’ve put together useful articles answering common questions, and for anything else, our friendly and knowledgeable team are on hand 24/5 to help you succeed with your dashboards, whatever time zone you’re in. Pro and Scale plans offer even snappier support, with priority support and dedicated support reps available.
How much does it cost?
You can try Geckoboard completely free for 14 days by signing up for a free trial - no payment details required. Plans then start from $44/month, with options for more dashboards, users and TVs on your account. View our pricing here.
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