Zendesk integration
Boost your customer service team’s performance
Broadcast Zendesk data in real time so your team can react faster, stay motivated and hit their targets.
Trusted by 1000s of data-driven customer service teams
Data drives performance, when it’s shared the right way
Geckoboard gives customer service teams instant access to KPIs and live queue data, helping them perform at their best. No reports to dig through, no stale numbers, just real-time insights.
Geckoboard helps our agents to figure things out by themselves, removes unnecessary communication, and avoids micromanagement.
Bring all your key metrics into one focused view
Track every Zendesk metric in real time — across every channel and multiple accounts. Geckoboard’s Zendesk integration lets you build a custom dashboard with the exact metrics you need, with powerful filters to track even the most specific data.
See data from 90+ sources alongside Zendesk data
Connect CRMs, phone systems, databases, and other tools to bring in live data from across your business.
Zendesk dashboard examples
Create dashboards tailored to your team’s needs. See what’s possible.
Turn data into action
Geckoboard’s dashboards are clear, engaging, and built for impact, making it easy for agents to understand key metrics — and respond in real time.
It’s a great incentive for our teams — we use it throughout the day to motivate agents with competitions around top call answerer or top ticket solver.
Putting numbers in front of the team has really increased awareness. They care — they don’t want to be in the red! It really pushes them forward to lift each other up and push themselves.
Make KPIs impossible to miss
Give your support team instant access to key metrics, no matter where they’re working or what devices they use — so everyone stays aligned and informed throughout the day.
Expert help, whenever you need it
With years of experience, we’re here to help you get the most from real-time data.
The Geckoboard support team has been outstanding, even implementing a missing metric for us in record time. Exceptional service.
Every conversation I’ve had has been top-notch. Best dashboard tool for Zendesk by far!
The Geckoboard team is incredibly supportive, helpful, and professional. They always provide real support to the end user.
Geckoboard team are also fantastic. On hand and quick to reply if any issues. Can’t recommend more!
Geckoboard vs Explore
Zendesk Explore is built for deep dives. Geckoboard is built for live, team-wide visibility.
Built for managers to analyze and create reports
Purpose-built for teams to monitor real-time data
Takes time to master
Easy and intuitive
Visualizes Zendesk data only
Combine data from 90+ sources with Zendesk metrics
Access on desktop
View on desktop, TV, mobile, Slack, and more
Refreshes daily/hourly
Refreshes instantly/every few minutes
Customizable live dashboards require an Enterprise plan
Works with any Zendesk plan
Geckoboard integrates with Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk QA and Zendesk Sell through separate integrations.
If you’re using omnichannel routing, you can use Geckoboard’s standalone Zendesk Agent Status integration to monitor agent availability and workload across channels in real-time.
A range of Zendesk Messaging metrics can be accessed through both our Support and Agent Status integrations.
Popular metrics from our Zendesk integrations include:- Support: first reply time, full resolution time, ticket volume, unsolved tickets, unassigned tickets, open tickets, top ticket solvers, tickets by channel, group, agent or tag, CSAT, CSAT comment feed, percent of tickets with a rating, SLA achievement rate, SLA breached tickets, tickets nearing SLA breach, one-touch ticket rate, requester wait time, on-hold time, number of agent replies, number of agent updates, average replies per ticket, average replies per solved ticket, and more.
- Chat: chat volume, missed chats, chats by tag, chats in queue, acceptance rate, average wait time, chats currently being served, chat duration, response time, agents currently online, away or invisible.
- Talk: agent availability, agents on wrap up, call volume, average time to answer, longest wait time, wrap up time, abandonment rate, answer rate, average call duration, average wrap up time, missed calls, voicemails, callbacks waiting, and more.
- QA: average quality score for the whole team, individual quality scores, highest scores, review feed.
- Messaging (via Support integration): active in queue, active assigned, inactive in queue, average time in queue, longest time in queue, average handle time, longest handle time, and more.
- Sell: revenue, pipeline, number of deals, sales leaderboards, and more.
Most metrics can also be filtered by the following dimensions to give even more precision — assignee, brand, channel, group, priority, status, tag or custom field.
The best way to check if a specific metric is supported by our integration though is to try it for yourself. Alternatively, ask our friendly support team.
Geckoboard is ideal for creating an up-to-date view of metrics you, your team or stakeholders should be regularly monitoring, which can include data from several sources.
Examples might include dashboards for monitoring high level metrics from across your whole support operation, or more specific dashboards focused around metrics related to a specific number or even specific agents. For inspiration, check out our Zendesk dashboard examples.
Zendesk Support widgets update every 10 minutes, Zendesk Chat every 1 minute, Zendesk Talk every 30 seconds and Zendesk Sell every 25 minutes for Call mentrics, and 30 minutes for Deal metrics. Zendesk Agent Status widgets update every 30 seconds. Messaging metrics update instantly. See this help article for refresh rates of all our other data sources.
Absolutely, and you can add metrics from different Zendesk accounts to the same dashboard too.
Geckoboard is designed to be easy for anyone to use without any training or complicated setup.
To help along the way, we’ve put together useful articles answering common questions, and for anything else, our friendly and knowledgeable team is on hand 24/5 to help you succeed with your dashboards, whatever time zone you’re in. Pro and Enterprise plans offer even snappier support, with priority support and dedicated support reps available.
You can try Geckoboard completely free for 14 days by signing up for a free trial — no payment details required. Plans then start from $60/month, with options for more dashboards, users and TVs on your account. View our pricing here.
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