Product updates

Added real-time Zendesk Messaging metrics

We’re excited to introduce a whole new set of real-time metrics for Zendesk Messaging — making it easier than ever to track conversations the moment they hit your queue and get picked up by agents.

You’ll find these new metrics under the Messaging category in our Zendesk Support integration. From there, you can choose from a range of metrics that update in real time as conversations enter the queue.

Currently supported:

• Active conversations in queue
• Active assigned conversations
• Inactive assigned conversations
• Inactive conversations
• Average concurrency
• Average time in queue
• Longest time in queue
• Average requester wait time
• Longest requester wait time
• Average handle time
• Longest handle time

All metrics can be filtered by channel and group for deeper insights.

We’d love to hear your feedback or requests — get in touch!

Stripe: New ‘Cancellations’ metric

We’ve added a new ’Cancellations’ metric to our Stripe integration, available for both Subscribers and Subscriptions.

See how often a widget refreshes

We pride ourselves on having the fastest data refresh rates possible, often much faster than the reports in the tools your data comes from. You can now see exactly how often a widget refreshes - and therefore how fresh your data is - by hovering over the data source logo in the bottom left of a widget.

Filter Zendesk metrics by ticket subject

We’ve shipped a small but powerful expansion to our Zendesk integration, making it possible to filter Zendesk metrics by subject; useful for including or excluding specific phrases or terms when configuring a metric on your dashboard.

New and improved Google Calendar integration

We’ve updated our Google Calendar integration to make it easier to add calendar events to your dashboards, such as sales meetings, public holidays or your team’s availability.

Users of our previous integration will find this version much easier to work with, with a live preview of your calendar widget showing you exactly how it will look on your dashboard before adding it.

You can now switch between displaying your calendar events as a feed or table, with new options to include or exclude specific event details when choosing the latter.

Zendesk: Added ‘submitter role’, ‘status updated at’ and ‘% of tickets with rating’

We’ve expanded our Zendesk integration to support:

Percentage of tickets with a satisfaction rating - available as a new metric

Submitter role - a new ticket attribute you can filter several metrics by

Status updated at - a new time-based filter that opens up possibilities like showing tickets that have been open for more than 3 days

Aircall: 'Time in status' is now supported

When displaying a list of Aircall users, you can now add a ‘time in status’ to monitor how long each user has been in their current status.

Source data added to table and feed visualisations

On integrations that support Source Data, we’ve now made it available on table and feed visualisations. If you haven’t tried it yet, Source Data is a powerful tool for digging into the specific items that make up a metric, such as tickets in Zendesk, calls in Aircall, and deals in HubSpot.

To access more detail using Source Data, click the three dots on a a table or feed widget where you can sort items by different dimensions, and even click through to the item view in the tool your data comes from.

Add avatars to HubSpot leaderboards and tables

Make your HubSpot dashboard an even more powerful motivator with user avatars.

Live leaderboards and table visualizations built with Geckoboard’s HubSpot integration now have a new option to ‘Show images’ that appears when your data relates to deal assignees, owners and creators, and ticket owners.

Spark some friendly competition between teammates by toggling this on or off to show the profile images of individual reps or agents that have been uploaded to HubSpot. Learn more about how to add team images here.

Company metrics and metrics from custom properties added to HubSpot

Custom properties are core to many people’s use of HubSpot, and often some of a team’s most important metrics are based on them.

We’ve long supported filtering on custom properties, but now you can create metrics from any numeric or currency custom property on a Deal. For example, if you track Commission as a custom deal property, you can now show the total commission earned by rep as a leaderboard on your dashboard.

We’ve also introduced support for Company-related metrics, plus you can now filter your Deal metrics on Company information, offering a more complete view of your HubSpot data.