Added conversation and satisfaction metrics to our Dixa data source
We’ve expanded our Dixa data source to support two new categories of metric:
Satisfaction ratings
- Number of satisfaction ratings
- Latest and average satisfaction scores
- Satisfaction ratings for specific channels and assignees
- A feed of rating messages, filterable by channel, assignee, rating emoji and more
Conversations
- Number of conversations today, or over a time period
- Number of conversations broken out by channel, assignee, queue, status and more
- Average conversation duration
- Conversations per provisioned phone number