Agent replies, internal comments and agent updates added to our Zendesk Support data source
Our Zendesk Support data source now includes several more highly-requested metrics:
- Agent replies: Track the number of agent replies over a period of time, across the whole team or broken out by individual agent
- Internal comments: The number of internal comments applied to tickets over time
- Agent updates: Monitor the number of agent updates over time, aggregated or broken out by individual agents
