Zendesk: New 'agent comments' metric and wider support for custom fields
We’ve added a new metric to our Zendesk Support data source - Agent comments - covering both public and internal comments. Using the update type filter makes it possible to track how many comments were replies to existing tickets or produced tickets themselves.
We’ve also expanded support for custom fields; they’re now available as filters on ticket update metrics (such as agent replies), and text and date custom fields can now be displayed as raw data in a table.