Intercom data source upgrades
Our Intercom data source has been upgraded!
Truly real-time refresh rates: Intercom widgets now react instantly to changes in your Intercom account.
Wider support for source data: All metrics - apart from customer satisfaction - can be broken down in source data view, opening up more possibilities for diagnosing and analyzing individual conversations.
More historical time periods: We’ve added several convenient time periods that help with historical reporting, including ‘yesterday’ and ‘last week’.
Fixed: The names of teams and teammates in Geckoboard now stay in sync automatically with any changes you make in Intercom.