HubSpot ticket metrics now supported
Hot on the heels of our recent re-launch of our HubSpot integration, we’ve added a whole new category of metrics you can bring into Geckoboard from HubSpot: ticket metrics.
Teams who use HubSpot’s Service Hub can now build real-time dashboards for monitoring metrics like tickets created, open tickets, tickets closed, average time to close and average first response time, as well as live lists of tickets.
All of these can be filtered by pipeline too, and broken out by dimensions like ticket owner, team, ticket status, priority and source, meaning customer service teams can monitor and improve every aspect of their support operation.
Ticket metrics can be found alongside existing sales metrics within our HubSpot integration. A small number of users who connected HubSpot over the past few months may need to reconnect to HubSpot in order for us to pull through this new type of data. If they’re missing for you, click your initials in the top right of your Geckoboard account, head to Admin » Connections and click the reconnect button next to HubSpot.