Zendesk: Added ‘submitter role’, ‘status updated at’ and ‘% of tickets with rating’
We’ve expanded our Zendesk integration to support:
Percentage of tickets with a satisfaction rating - available as a new metric
Submitter role - a new ticket attribute you can filter several metrics by
Status updated at - a new time-based filter that opens up possibilities like showing tickets that have been open for more than 3 days