We pride ourselves on having the fastest data refresh rates possible, often much faster than the reports in the tools your data comes from. You can now see exactly how often a widget refreshes - and therefore how fresh your data is - by hovering over the data source logo in the bottom left of a widget.
We’ve shipped a small but powerful expansion to our Zendesk integration, making it possible to filter Zendesk metrics by subject; useful for including or excluding specific phrases or terms when configuring a metric on your dashboard.
We’ve updated our Google Calendar integration to make it easier to add calendar events to your dashboards, such as sales meetings, public holidays or your team’s availability.
Users of our previous integration will find this version much easier to work with, with a live preview of your calendar widget showing you exactly how it will look on your dashboard before adding it.
You can now switch between displaying your calendar events as a feed or table, with new options to include or exclude specific event details when choosing the latter.
We’ve expanded our Zendesk integration to support:
Percentage of tickets with a satisfaction rating - available as a new metric
Submitter role - a new ticket attribute you can filter several metrics by
Status updated at - a new time-based filter that opens up possibilities like showing tickets that have been open for more than 3 days
When displaying a list of Aircall users, you can now add a ‘time in status’ to monitor how long each user has been in their current status.
On integrations that support Source Data, we’ve now made it available on table and feed visualisations. If you haven’t tried it yet, Source Data is a powerful tool for digging into the specific items that make up a metric, such as tickets in Zendesk, calls in Aircall, and deals in HubSpot.
To access more detail using Source Data, click the three dots on a a table or feed widget where you can sort items by different dimensions, and even click through to the item view in the tool your data comes from.
Make your HubSpot dashboard an even more powerful motivator with user avatars.
Live leaderboards and table visualizations built with Geckoboard’s HubSpot integration now have a new option to ‘Show images’ that appears when your data relates to deal assignees, owners and creators, and ticket owners.
Spark some friendly competition between teammates by toggling this on or off to show the profile images of individual reps or agents that have been uploaded to HubSpot. Learn more about how to add team images here.
Custom properties are core to many people’s use of HubSpot, and often some of a team’s most important metrics are based on them.
We’ve long supported filtering on custom properties, but now you can create metrics from any numeric or currency custom property on a Deal. For example, if you track Commission as a custom deal property, you can now show the total commission earned by rep as a leaderboard on your dashboard.
We’ve also introduced support for Company-related metrics, plus you can now filter your Deal metrics on Company information, offering a more complete view of your HubSpot data.
Hot on the heels of our recent re-launch of our HubSpot integration, we’ve added a whole new category of metrics you can bring into Geckoboard from HubSpot: ticket metrics.
Teams who use HubSpot’s Service Hub can now build real-time dashboards for monitoring metrics like tickets created, open tickets, tickets closed, average time to close and average first response time, as well as live lists of tickets.
All of these can be filtered by pipeline too, and broken out by dimensions like ticket owner, team, ticket status, priority and source, meaning customer service teams can monitor and improve every aspect of their support operation.
Ticket metrics can be found alongside existing sales metrics within our HubSpot integration. A small number of users who connected HubSpot over the past few months may need to reconnect to HubSpot in order for us to pull through this new type of data. If they’re missing for you, click your initials in the top right of your Geckoboard account, head to Admin » Connections and click the reconnect button next to HubSpot.
We’ve added support for ‘Yesterday’, ‘Last week’, and ‘Last month’ time periods when building widgets powered by our Datasets API.