Product updates

New and improved LinkedIn integrations

Our LinkedIn and LinkedIn Ads integrations just got a powerful upgrade. Now split out into two separate integrations, they benefit from a much improved widget-building experience featuring live widget previews, more visualization types and support for multiple metrics on the same line chart.

Notifications are now supported, so you can get alerted instantly in Slack the moment you hit a follower target, spend threshold or other important milestone on your business page. And on most metrics, Interactive View is available, allowing you to drill into more detail from your dashboard, without having to jump into LinkedIn.

New metrics

This update also brings a whole host of new metrics to keep track of, including:

LinkedIn:

• New followers (organic, sponsored and total)
• Reactions
• Reposts
• Clicks
• Impressions
• Engagement rate

LinkedIn Ads:

• Cost per conversion
• Total conversion value
• Leads
• Lead form opens
• Click conversions
• Sponsored message sends
• Sponsored message opens
• Reach
• Video views
• …and over 18 other metrics

Almost all of these can be reported on at the account level as well as individual campaign and campaign group levels too, and new filters for country, industry and device type give you even more flexibility.

Intercom data source upgrades

Our Intercom data source has been upgraded!

Truly real-time refresh rates: Intercom widgets now react instantly to changes in your Intercom account.

Wider support for source data: All metrics - apart from customer satisfaction - can be broken down in source data view, opening up more possibilities for diagnosing and analyzing individual conversations.

More historical time periods: We’ve added several convenient time periods that help with historical reporting, including ‘yesterday’ and ‘last week’.

Fixed: The names of teams and teammates in Geckoboard now stay in sync automatically with any changes you make in Intercom.

Improved Slack snapshots

We’ve made some improvements to Slack snapshots.

• The vertical bar to the left of each snapshot is now colour-coded - green by default, and red if there has been an error whilst generating your snapshot.

• The dashboard title now links to the edit page for that specific dashboard.

• Each snapshot now includes a short description of when it’s scheduled to send.

Zendesk: New 'agent comments' metric and wider support for custom fields

We’ve added a new metric to our Zendesk Support data source - Agent comments - covering both public and internal comments. Using the update type filter makes it possible to track how many comments were replies to existing tickets or produced tickets themselves.

We’ve also expanded support for custom fields; they’re now available as filters on ticket update metrics (such as agent replies), and text and date custom fields can now be displayed as raw data in a table.

Connected spreadsheets can now be deleted

It’s now possible to delete connections to individual spreadsheets.

To do this, select Spreadsheets, Excel or Google Sheets from our list of data sources whilst logged in, hover over the spreadsheet you want to remove, and click the delete button.

Improvements to tables and tooltips

Making data easy to understand is a core part of Geckoboard’s mission. We took some time recently to improve the way some of our visualizations behave in order to improve legibility and bring them in line with current best practice.

Improved alignment of numbers in a table

Previously, numbers in a table would use proportional spacing, often resulting in them being misaligned. Now numbers align cleanly, making it easier to compare values across different rows in a glance.

Consistent number formatting

Another behavior that previously made tables trickier to read was the use of inconsistent formatting across numbers in a column. This has now been fixed to ensure all numbers share the same abbreviation and number of decimal places.

Column wrapping on tables

We’ve made tables more flexible, to make better use of the space on your dashboards. If your dataset is longer than your widget would normally have allowed, and there’s unused space in your widget, your table will now wrap to show a second column of data.

Newly created tables wrap by default, but you can change this behavior using a new ‘Visualization options’ menu.

Better tooltips

On line and column charts, you’ll now notice tooltips include the name of the series, and there’s less chance of them overlapping with the data point you’re looking at too!

Improved handling of ‘no data’ situations

Number widgets now clearly show when there’s no data available to create a visualization, and no longer hide labels either.

Updated Pipedrive data source

We’re excited to announce the launch of our massively improved Pipedrive data source - one of our biggest updates to date 🎉.

Pipedrive customers can now add a range of new metrics to their dashboards, which now refresh instantly. We’ve also overhauled the widget-building experience, added support for notifications and built three new visualizations that will make your Pipedrive data even more motivational for your sales team. Read on for more!

What’s new?

Easier Pipedrive widget-building

Build Pipedrive-powered dashboards much quicker, with a more streamlined widget-building flow and a live preview of your widgets that lets you see what your widget will look like before it’s saved to your dashboard.

Real-time updates

Celebrate wins and address performance issues faster; our Pipedrive integration now updates the instant deals and activities are updated in Pipedrive itself.

More Pipedrive metrics supported

You can now visualize more metrics from Pipedrive like time to close, duration of activities, weighted value of deals, deals expected to close and many more.

Support for custom fields

By popular request, we now support filtering by custom fields you’ve set up in Pipedrive. Available whatever Pipedrive plan you’re on.

Three new visualizations

We’ve built three brand new visualizations specifically designed to make sales data more motivational - a live leaderboard featuring avatars of your reps, a deal feed, and a funnel designed for monitoring the health of your pipeline.

Notifications

Get alerted in Slack when Pipedrive metrics hit specific goals or thresholds, using notifications.

Interactive View

Want to dig deeper into changes in your data? Interactive View gives you a quick way to query your Pipedrive data right from your dashboard. You can click through to specific deals in Pipedrive and even download data as a .csv for further analysis too.

…and more

This update includes many smaller improvements too, including support for dates in the future, and more filters.

Log in and add a new Pipedrive widget to give everything a spin.

Updated Facebook data source

We’ve improved our Facebook data source, making it easier to build and edit widgets, visualize metrics in new ways, and we’ve added support for notifications too.

What’s new?

Live widget previews: You can now preview your Facebook widgets as you’re building them, so you can make sure everything’s looking good before adding them to your dashboard.

Smarter time periods: Facebook data can now be shown for custom time periods, bucketed by day, week, month or year. Most metrics can now also show data for the previous time period, making it easier to compare how performance has changed over time.

Richer visualizations: You can now show more information on a widget by splitting some metrics out by different dimensions, and adding multiple metrics to the same visualization.

Get notified when metrics change: Facebook now supports notifications, so you and your team can get alerted when metrics hit certain thresholds.

Simply add a new Facebook widget to take advantage of these updates. And as ever, let us know what you think!

Overhauled Google Ads data source

We’ve completely overhauled our Google Ads data source, making it much easier to build and edit Google Ads widgets, as well as adding new metrics and some newer features you may have noticed on other data sources.

What’s new?

Updated widget-building experience: Most significant is an update to the way you build Google Ads widgets. We’ve streamlined the configuration options to sit on the left of the screen, and added a live preview of your widget to the right, so you can quickly adjust and fine-tune to your heart’s content before adding a widget to your dashboard.

New metrics and dimensions: We’ve added several new metrics, including ROAS, value per conversion, device, network type, and support for new dimensions including device, network type and conversion action.

More time periods supported: Data can now be bucketed by day, week, month or year. Most metrics can now also show data for the previous time period, along with a comparison of how performance has changed.

Combine multiple metrics: You can now create richer visualizations by adding multiple metrics to the same chart.

Get notified when metrics change: Google Ads now supports notifications, so you and your team can get alerted when metrics hit certain thresholds.

To access the new version and take advantage of these new updates, simply add a new Google Ads widget. Let us know what you think!

Revamped Aircall data source

We’re very excited to have shipped a new, revamped Aircall data source, bringing faster updates, new metrics and filters and the addition of Interactive View, making it even easier to keep on top of live queues using Geckoboard.

Read on for more detail, or check out this quick video summarising what’s new!

Really real-time updates

Aircall widgets built with our new integration now update the instant a call is made or when a user’s availability changes. This upgrade means teams can now see a truly real-time view of activity across their queues on desktop, mobile and TV.

New live queue metrics

To make the most of this speed upgrade, our integration now supports several new metrics to help you monitor live queue activity: active calls, calls waiting, connected rate, longest call waiting and answer rate. We’ve also expanded the range of user statuses so you can now instantly see which specific users are online, offline, currently on a call, engaged in after-call work or set to do not disturb.

Filter by tag and team

Visualize more specific numbers with these two new filters, available on most metrics.

Improved widget-building experience

Building an Aircall widget now feels a lot more intuitive, and takes fewer clicks, with metrics now organized into categories spanning all calls, inbound calls, outbound calls, queue and agent metrics.

Drill down using Interactive View and see source data

Our revamped integration now supports Interactive View and Source data, allowing dashboard Admins to quickly investigate changes to an Aircall metric by drilling in to different dimensions and time periods, and seeing which calls have impacted the data. You can export call lists for further analysis as a .CSV file too.

How to access the new version

If you are already using Geckoboard’s Aircall data source we encourage you to migrate existing Aircall widgets over to the new version as soon as possible for the best experience going forwards.

If you’re new to Geckoboard, sign up for a free 14 day trial here, select the Aircall integration and follow the instructions to set up a connection.